Hey @VolkerH! Try uninstalling and reinstalling the app on your mobile device, or trying a new setup on the Cam to see if this improves functionality. Keep in mind that the Snapshot feature may only show for new device setups. Check out our help center article about the Snapshot feature and answers to frequently asked questions. I hope this helps!
We installed six cameras this month and it does not work on any of them, even after reinstalling the app multiple times. All are stuck on the Version 1.16.00263 firmware.
I was told by tech support that the required firmware upgrade could still be several weeks away. My firmware is currently 1.1600273. I believe the correct new rev should be 2.xx. I am not why the update is taking so long to roll out.