I too purchased a defective unit that was marketed to have the snapshot feature functioning. We purchased new in the past month. Ring and Amazon are currently distributing devices that may contain old hardware because they do not practice first in first out inventory methods and did poor validation on their firmware release strategy. We all know now the firmware package that contains snapshot isn’t backwards compatible to units with certain internal hardware peices. Ring should not be selling these faulty devices or their marketing strategy needs to be corrected until a permanent validated solution is implemented. I spent 2+ hours with elevated ring support today on this issue.