This is what aggravates consumers. We buy the products with the perceived promise that they make our life easier and simpler and safer. Then we have to spend a bunch of time becoming experts with the device and performing “trial and error” and troubleshooting things we think ought to be simple functionality of the product.
Ring should have an asterisk note on their web site that says: “Some customers will experience various, virtually unexplainable issues with Ring products and may have to spend hours upon hours of time troubleshooting a product they thought they would be able to simply purchase, install and use as advertised”