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Floodlight Cam will not turn off automatically after 30 seconds

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New Neighbor

Floodlight Cam will not turn off automatically after 30 seconds

Installed a Floodlight cam about a week ago

(1) Floodlights stay on longer than 30 second  user selected option in Ring App 

(2) Floodlights come on too often

(3) How to keep Floodlights from coming on - Looking for a permanent Floodlight Turn Off Option and a permanent Floodflight Turn On option

1 REPLY 1
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Community Manager

Re: Floodlight Cam will not turn off automatically after 30 seconds

Hey @howard3010. You may need to adjust the Motion Zones for the lights on your Floodlight Cam, as the area may be too large and sensitive, which is setting off the lights constantly for you. You can learn more about how to do that in our Help Center Article here.  In the event you want to completely disable the lights from turning on, you will turn off all 3 Motion Zones for the lights and therefore it will be unable to turn on! You will need to ensure you turn them back on when you want the lights to turn back on from motion detection.

 

If you continue to have this concern, it would be best to follow up with our support team. For support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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