I have the same exact problem as MaykTyRambo. Same firmware. Same “no snapshot available” error message. Same cannot update the firmware issue.
Spent some time with the rep on the help phone number, who suggested I needed to update firmware, which as we know is impossible. He also tried to sell me the Chime Pro wifi extender. So why are they trying to sell product to solve a problem with their firmware???
As a brand new user, I find this VERY disappointed. Spent $400+ on two cameras and then have these type problems.
It’s under warranty and I bougt it from Amazon. I think the answer is to return the camera and just order a new one. Or return them both. RING does not seem to be doing anything effective to fix the problem.