When your company was smaller and your servers were faster, this used to work just fine. It just seems that the bigger you’ve gotten the worse the service. The solution to this for me is to monitor my other security cameras and when the doorbell rings or detects motion, I can look at that camera’s feed and see what’s going on, but I can’t interact in Live View mode because of the unacceptable latency in the Ring system.
I think you’re opening the door to a competitor who can deliver on the promise of Live interaction. That’s the primary purpose of having the doorbell or other cameras. If you can’t interact in real time with whatever is going on, the system is pretty much worthless.