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Floodlight Cam Light Sensitivity

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New Neighbor

Floodlight Cam Light Sensitivity

Users need to be able to change the light sensitivity on the floodlight cam. My light (not motion) constantly turns on all night if it is raining or snowing.

6 REPLIES 6
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Community Manager

Re: Floodlight Cam Light Sensitivity

Hey @canadianclimate. Please check out our Ring Help Center Article here for more information on how to control the lights on the Floodlight cam. Hope this helps! 



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New Neighbor

Re: Floodlight Cam Light Sensitivity

Great but that doesn’t fix the issue of the sensor being to sensitive. Probably something that should be looked at.
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Community Manager

Re: Floodlight Cam Light Sensitivity

We will certainly share your feedback with our teams, @canadianclimate! We're always working and looking for ways to improve our neighbor experience. In the meantime, I recommend checking the area near your Floodlight Cam for any heat signatures. These can be vehicles, HVAC/ warm appliances, or even a dryer/ heat exhaust vent on the home. 

 

The floodlights on your Floodlight Cam are operated by passive infrared heat detection and have a radius of 270 degrees, while the camera unit on your Floodlight Cam notifies you of movement within the cameras field of view and has a range of 140 degrees. As a result, there will be times where something outside the range of the camera activates the lights. 

 

Minimizing sensitivity or even angling the Floodlight Camera differently, could help with light detection. 



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New Neighbor

Re: Floodlight Cam Light Sensitivity

Yes you can adjust, what appears to be the RANGE of what triggers the lights in the app. I agree that the SENSITIVITY needs to be addressed. Rain triggers my lights all the time. On my indoor cams you can adjust the sensitivity for all motion or just to pick up human traffic. The same adjustment factor would be appreciated here. Thanks.

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New Neighbor

Re: Floodlight Cam Light Sensitivity

Hi there,

I seem to be having a very similar issue. My floodlight cam is positioned on the front of my house covering my driveway and whilst the motion sensors work very well, the floodlight sensitivity seems to be very high and the lights come on when people walk on the pavement at the end of my driveway (approx 7-8 meters away from the camera)

I have gone into the light specific settings and turned the sensitivity down to a minimum on all 3 zones, however its still picking people up at that distance. Surely the 'minimum' setting should require heat to be detected at a much shorter distance to activate the lights than what it is?

Thanks
Adam
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New Neighbor

Re: Floodlight Cam Light Sensitivity

I'm having the same issues with both of my floodlight cams. They are way too sensitive and constantly turn on and off.  My neighbors are going to go nuts so I'm afraid I'm just going to have to turn the light portion off which kind of defeats the purpose of a floodlight cam. There is no heat or anything else in the area that should be turning the light on constantly. The motion zones are set at the minimum but that doesn't seem to change anything. Before my Ring was installed I had a couple different inexpensive motion lights in the same location and they worked flawlessly. You'd think for the amount of money a floodlight cam costs they would be able to make it work properly. I've spoken with customer service on the phone and I could have just as well been talking to a rock. No help whatsoever.