Hey @JBEE. If you’ve tried the steps already suggested in this thread and the audio is still not working properly, it would be best for you to contact our support team directly. They’ll be able to take a deeper look at your device and offer more advanced troubleshooting steps in order to resolve this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 
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