Thank you for confirming, @Tearose55! With there being no shared users and this seemingly occurring often for you, try removing and reinstalling the Ring app on your mobile device. Next, visit the Control Center in your Ring app main menu. In the Control Center, select the Authorized Devices to check for any additional devices logged in, and to remove any devices not in use. If this starred video prompt pops up in the Ring app again, please capture a screen shot and share here so we can take a closer look.