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Dog setting off motion sensor when set to human only

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New Neighbor

Dog setting off motion sensor when set to human only

I am constantly getting motion alerts from my dog in our backyard, when the camera is set to People Only Mode. 

 

I may as well turn the motion sensor off, which means the camera is of little use.

 

Section 18 of the Australian Consumer Law prohibits a person, in trade or commerce, from engaging in misleading or deceptive conduct.  There is a feature of the Ring product that enables 'People Only Mode' and clearly this feature does not work.

1 REPLY 1
New Neighbor III

Re: Dog setting off motion sensor when set to human only


@67Farnham wrote:

I am constantly getting motion alerts from my dog in our backyard, when the camera is set to People Only Mode. 

 

I may as well turn the motion sensor off, which means the camera is of little use.

 

Section 18 of the Australian Consumer Law prohibits a person, in trade or commerce, from engaging in misleading or deceptive conduct.  There is a feature of the Ring product that enables 'People Only Mode' and clearly this feature does not work.


Hi there is already a topic running on this same issue please check out the discussions on it.

 

https://community.ring.com/t5/Security-Cams/Motion-Sensitivity-picking-up-pets-when-set-for-People-O...