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Defective battery

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New Neighbor

Defective battery

Hi there,
I have a battery that will not stay charged longer than a day. I have gone through various changes and it does not help. I think the battery is bad. I haven't had the product long. How can I get a replacement?
1 REPLY 1
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Community Manager

Re: Defective battery

Good question @Hbecu! If you recently purchased this device as new, our support team can certainly assist with getting you a battery replacement. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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