Hi @Vikki1971! We care greatly about your security and privacy. As you have reached out to our support team, it is best to continue to communicate with the team. A support team member should be in touch with you within 72 hours of receiving an email.
The Community is certainly here to assist with any technical or product inquiries, however, it is a neighbor to neighbor forum, and so any concerns requiring direct support are best resolved via a call to one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.