Hi TJ… Had a similar problem myself, but with stickup cam.
This is the email conversation I had with CS, if it`s of any help. lol.
Hi,
Re Stick up cam,
In the privacy zones section of the app ( on android) , I have set up 1 privacy zone, but when I try to add a second zone, a box pops up stating,” you have the maximum number of privacy zones, to add a new zone, please delete one of your existing zones “,as I said, I only have one zone set anyway. So, the question is, what is the maximum number of zones allowed ?
Also,., when trying to add /edit a zone, a black banner appears on screen that’s states privacy zone 14/30, along with the clickable “ Done” button, so the 2nd question is, what is 14/30 referring to ???.
xxxx CS reply
I can see that you are reaching us about setting up the privacy zone on the Ring app and wanted to know how many zones you can create Please be advised that you can create a maximum of 2 privacy zones and each zones has a minimum size of approximately 15% of the screen which the 14/30 is referring to. If you could not able to create a second zone, you may try to reinstall the Ring app by doing the steps below:- Remove the Ring App- Reboot the phone- Reinstall the Ring App
ME…
Hi xxx , I still don’t understand the 14/30 part… what is 14 ?? and what is 30 ?? … obviously its not a percentage… so please elaborate as to what 14 is and what 30 is.
xxxx CS reply
As I have mentioned from the initial response, 14/30 indicates how much size of the zone you have used up and created. 14 is the current percentage size of the first zone you created and the 30 indicates the total maximum size of the two zones that you can able to setup.
Me…
Thank you for your response, but re the 14/30, I think you may have misunderstood me.n It says 14/30 irrespective of how big the privacy zone has been set , small , medium , or large, it still says 14/30.
xxxx CS reply
Considering that you are trying to set up the privacy zone with your Ring Stick up camera, the zones are drawable which indicates that 30 is the total drawable boxes that you can set and the 14 is the total zones that you have created throughout the set up which means this is an identifier with the current zones you have and I would like to ask if the error still occurring after you reinstall the Ring app? I also would like to ask if your current app version is 2.4.6 or later. I am currently working with our Advance team on this matter.
ME…
Hi again xxxx … You really need to explain more clearly. In your last reply, you stated … “ that 30 is the total drawable boxes “ .In a previous reply, you stated … “ you can create a maximum of 2 privacy zones” . so… 30 or 2 ???
So… the obvious question is what I first asked… How many zones maximum ?? Also in previous reply you mention 15% as a percentage of the screen size… ok, but what relevance has 14/30 to do with 15% ??? I just don`t see any connection . Can you PLEASE explain more clearly.
That was last December… Still waiting for a reply.