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Condensation behind lens on Spotlight Battery Camera

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New Neighbor

Condensation behind lens on Spotlight Battery Camera

Not sure how it happened, but recently I started to notice a haze over my cameras. Following the suggestions on this group, I did wipe off the lenses for all of them, but on my battery powered spotlight cam, I noticed the condensation was behind the lens. After discovering this, I took it down, opened the battery compartment, removed batteries (all dry inside) and let it sit in my dining room for a few days hoping that the temperature would normalize and the condensation would go away. That said, it's been three days, and doesn't look like there has been any change. Would love to get some ideas on how to handle this! Thanks! 

5 REPLIES 5
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Community Manager

Re: Condensation behind lens on Spotlight Battery Camera

Hey @RingBearer. Can you please attach a picture of this condensation so that other neighbors can see what you are referencing? Having this visual will help us figure out better what's going on behind the lens!



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New Neighbor

Re: Condensation behind lens on Spotlight Battery Camera

Sorry about that, I tried earlier but it wasn't allowing me to! 

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Community Manager

Re: Condensation behind lens on Spotlight Battery Camera

@RingBearer No worries, and thank you so much for attaching that! I just wanted to double check and make sure I had a good understanding of what was happening with your camera. Now that I see it, I would recommend reaching out to our support team and emailing in this picture to help@ring.com. Once you give them a call at 1-800-656-1918 after emailing in that picture they will be able to address this concern promptly over the phone with you! 



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New Neighbor

Re: Condensation behind lens on Spotlight Battery Camera

I have the same model as the one referenced below with the exact same problem, including the IMG_0950.jpg.  Has there been any resolution to date?

 

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Neighbor II

Re: Condensation behind lens on Spotlight Battery Camera

Water shouldn't get inside like that. You'd need to call customer support for a possible replacement.
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