Hey @tomn68. Thank you for taking the time to detail out your experience here and what you have done to try to get this up and running. Chat support is not available at this time to do troubleshooting support, so you will need to call to get this addressed. If you have not already, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back to this thread and let us know how this goes!
I spoke to a couple of support reps troubleshooting and it was determined we need to return the floodlight for a replacement.
For others that run in to this, some of the troubleshooting steps that I didn't see elsewhere...
-Force Reset - climb your ladder and press and hold the button on top of the camera for 20 seconds. THen I think I had to press it again to put it in setup mode and try again.
-They had me shut off bluetooth and celluar data as well as wifi assist on iphone. (remember that if you have poor cell service, if you're on the phone with a rep, turning off wifi assist will drop your call).
-When that didn't work, they had me reset Network Settings which will clear out your wifi passwords (and again will drop any live calls you're on).
-When that didn't work we tried another phone to set up and that didn't work which was then it was decieded to return/exchange the device.