I spoke to a couple of support reps troubleshooting and it was determined we need to return the floodlight for a replacement.
For others that run in to this, some of the troubleshooting steps that I didn’t see elsewhere…
-Force Reset - climb your ladder and press and hold the button on top of the camera for 20 seconds. THen I think I had to press it again to put it in setup mode and try again.
-They had me shut off bluetooth and celluar data as well as wifi assist on iphone. (remember that if you have poor cell service, if you’re on the phone with a rep, turning off wifi assist will drop your call).
-When that didn’t work, they had me reset Network Settings which will clear out your wifi passwords (and again will drop any live calls you’re on).
-When that didn’t work we tried another phone to set up and that didn’t work which was then it was decieded to return/exchange the device.