Sorry to hear about this experience @BrooklynJeff! The best first step here would be to remove and reinstall the Ring app on your mobile device. Please also ensure no bluetooth or VPN are enabled on your phone. Try testing a live view to confirm the Cam is communicating with app, then try changing the zones on wifi only, or cell data only.
If this concern persists, try resetting your mobile device’s network connection, which can be found in the mobile device connection settings. Let us know how this goes! 