Sorry to hear about this experience @BrooklynJeff! The best first step here would be to remove and reinstall the Ring app on your mobile device. Please also ensure no bluetooth or VPN are enabled on your phone. Try testing a live view to confirm the Cam is communicating with app, then try changing the zones on wifi only, or cell data only.
If this concern persists, try resetting your mobile device's network connection, which can be found in the mobile device connection settings. Let us know how this goes!
hey, same issue - on google pixel 3 - cannot enable zones, and cannot save - getting "unexpected error" and cannot save settings - uninstalled and reinstalled the app - still same thing - can't believe there is no anser to that !!!
Sorry to hear about this @BrooklynJeff! None of the steps above should result in your Camera disconnecting from your wifi network. Removing and reinstalling the app will simply check for updates, permissions, and could help for optimal integration with your mobile device. Resetting network settings, is also mobile device specific and should not effect your Cam's connection in the Ring app. If this concern persists, I recommend reaching out to our support team for more in-depth troubleshooting.