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Can I purchase a new mounting bracket?

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New Neighbor

Can I purchase a new mounting bracket?

I have a Ring Solar Panel for our Ring Spotlight Cam. We moved, and unfortunately, the mounting bracket for the Solar Panel is nowhere to be found. Can I purchase a new one?  I can't get ahold of anyone at Ring to find out.

 

2 REPLIES 2
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Community Manager

Re: Can I purchase a new mounting bracket?

Hey @kanani. While we have spare parts kits for the Cameras themselves on our website, you'll need to get in touch with our support team for additional parts for the Solar Panel. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support to ensure you're reaching out during the hours of operation. Smiley Happy 



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New Neighbor

Re: Can I purchase a new mounting bracket?

Mine broke due to tropical storm. Calling support works. Just tell them you need the Solar Panel Mounting Bracket.