Hey @ScantRegard! Thank you for sharing this experience in detail with us. As you are experiencing this concern with not just one but multiple devices, this certainly isolates an area of focus.
The best first step would be to uninstall and reinstall the application on your mobile device. While doing so please optimize your mobile device for Ring app performance, here's how:
Trying another mobile device can also help to rule out certain factors. Beyond app and mobile device performance, the next step would be to check network performance and signal strength. As this occurred on multiple devices, please check that your router is operating as normal, and streaming devices around your home are also functioning properly. Checking RSSI and wifi speeds is always a great way to test your network. I hope this helps!
Thank you for trying those steps @ScantRegard! If those did not improve the functionality, I recommend reaching out to our support team, at 800-656-1918, as they can take a closer look at this concern for you.