Hi @Jgei! Are you at least getting motion event alerts/ recordings in event history? This will be a good indicator that your Camera is indeed online. Once confirmed that the Camera is online, the next best thing to check is mobile device and Ring app connection.
Try removing and reinstalling the Ring app on your mobile device. I recommend also closing other apps on the mobile device, disabling VPN, and test on wifi only or cell data only. I hope this helps! 