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Camera issues

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New Neighbor

Camera issues

This is what I’m seeing, what could cause this?
2 REPLIES 2
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New Neighbor

Re: Camera issues

I’ve been having problems connecting to live view
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New Neighbor II

Re: Camera issues


@Wicked562 wrote:
I've been having problems connecting to live view

Hello @Wicked562  ,

 

Sounds like a poor data connection somewhere.  Maybe this link can help:

 

https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-No...

 

The most common cause for issues connecting to "Live View" is insufficient ability for the Wi-Fi to transfer the large data stream information.  You might just need a Wi-Fi repeater or the Ring Chime Pro to help with that.  This link has good tips for Wi-Fi issues :

 

https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-...

 

Here is a link to a detailed post, on things you can do to additionally improve your "Live View" issues:

 

https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54094

 

 

For @cwbrunnrph ,

What I see in your picture, I've not seen nor encountered before.  What is your RSSI value?   Received Signal Strength Indicator (RSSI) value you see in your "Device Health" is actually a negative number, so -25 to -50 is typical and good.  Once you start getting -60 or more, that is not a good number.  Maybe if you have a very high RSSI, that weird image is the result of what was able to get through the very poor data stream?  But typically the image is just a "Black Screen" when the data stream that bad (no video gets across).  If so, then the information above could possibly help you too. 

 

If you still are having issues, you should telephone Ring Support for help:

 

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

 

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope this information is helpful to you both   Smiley Happy