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Cam not connecting to home wifi

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New Neighbor

Cam not connecting to home wifi

I have been trying to set up my stick up cam for over a a month, but can't get it to connect to my wifi.  

I have called Ring and they told me to call my internet provider, they told me to call Netgear.  Netgear helped me open up some ports thinking that was the problem, but it still isn't working.  I usually get told to move the cam closer to the router - which I have done multiple times and it still won't work.  I don't have a large house and it would only be 10' fron the router to the camera when set up anyhow.

When I brought the cam into work to verify that it wasn't the cam issue, it connected right up to my work wifi.

What are any and all suggestions you can offer for me?  I hate to have this and not being able to use it.

Thank you in advance!

1 REPLY 1
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Community Manager

Re: Cam not connecting to home wifi

Hey @GwenElisabeth. Thanks for taking the time to detail your concern here and provide the steps you took to get it up and running. It is interesting that this was able to connect instantly to your work wifi while still not connecting to your home wifi. I know you have previously reached out to our support team, but it would be a great idea to follow up on this concern since it's seems to still not be connecting to your home wifi network.

 

Our first level of support team can get you over to our advanced technical team who should be able to help further with this, so please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes and what the answer for this seems to be, as your answer may help other neighbors! Smiley Happy 



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