Hey @GwenElisabeth. Thanks for taking the time to detail your concern here and provide the steps you took to get it up and running. It is interesting that this was able to connect instantly to your work wifi while still not connecting to your home wifi. I know you have previously reached out to our support team, but it would be a great idea to follow up on this concern since it’s seems to still not be connecting to your home wifi network.
Our first level of support team can get you over to our advanced technical team who should be able to help further with this, so please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes and what the answer for this seems to be, as your answer may help other neighbors! 