I have a very hard time getting the battery door to stay closed. I open it with the button on back of camera and try to close by holding both sides and pressing upward. Howevery it barely closes and will soon drop open. I have had to resort to using tape to keep door up. Is there a trick to keeping door shut?
I have the same problem. I have had this camera for about four years now. I have to slam it shut and sometimes it still takes 3 or 4 tries to get it to stay shut.
Hey neighbors! This should not be happening. The battery hatch should close easily and should not read as open once closed. Please keep in mind that a poor wifi signal strength can delay the reporting of the hatch being closed in the Ring app.
If your RSSI is good, check the following:
If you've tried the above and it still shows as open, please reach out to our support team for more in-depth troubleshooting. Feel free to let us kow how it goes!
I have the same problem. There is no debris, it just does not stay closed, wind or whatever. You unfortunately need to tape it closed. Not made very well.