Hey neighbors! This should not be happening. The battery hatch should close easily and should not read as open once closed. Please keep in mind that a poor wifi signal strength can delay the reporting of the hatch being closed in the Ring app.
If your RSSI is good, check the following:
- Ensure the battery is all the way in the slot securely.
- Check that there is no debris inside or around the hatch.
- Close the hatch firmly to be sure the sensor knows it is closed.
If you’ve tried the above and it still shows as open, please reach out to our support team for more in-depth troubleshooting. Feel free to let us kow how it goes! 