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Battery

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New Neighbor

Battery

Every time I wait for camera to finish updating, the battery dies and won’t connect. I’ve tried this twice and same thing happened
3 REPLIES 3
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Community Manager

Re: Battery

Hey @PH, how long are you charging the battery for? You will need to make sure you charge it for approximately 8 hours and then once it's been that long, put the batteries in and it should finish updating!



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New Neighbor

Re: Battery

No I have charged the battery over night and all day while I was at work. It is only green light, then I put battery in, it updates then batteries die.
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Community Manager

Re: Battery

@PH Thank you for letting me know! If you haven't already, I would recommend reaching out to our support team here. They can do some further troubleshooting to see what needs to be done to address your concern. Please let us in the community know how it goes!



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