Hi @WorldTraveler! When first receiving a battery powered device or extra battery, it will not be charged for shipping and safety reasons. While it sounds like you’ve charged your batteries fully, it’s always good to check the status in the device health section of your Ring app.
If your battery is not showing 100% charged, it’s best to charge them for several hours using the included Micro USB. I recommend also testing your other Cams to see if they react the same way, as this would be a great way to factor out battery charging concerns. Feel free to let me know how this goes! 