Hey @David9Points, happy to step in for Chelsea here. We appreciate the extra information you shared. What is the RSSI on the Doorbell’s Device Health screen? If the RSSI is fluctuating on the higher side, this could be why it is temporarily losing connection. You can learn more about RSSI in our Community post here. This could also be affecting the Doorbell not pulling up via Alexa.
I’d also recommend looking into the ports and protocols on your router’s settings, as outlined here. Sometimes if these are not properly opened, it can cause concerns when using Alexa to pull up the Live View or with the Doorbell’s connection to the internet.
One more step that we typically recommend when Alexa is not working properly is to disable and reenable the Ring skill within the Alexa App. Should the concern persist after trying what I’ve recommended, please give our support team a call at one of the numbers availablehere. They’ll be able to take a much closer look at your device and offer more advanced support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.