Alexa Arming/Disarming

Hey @David9Points. When the Doorbell is offline, is this during the times that the router’s connection is temporarily down or being rebooted? In addition, if you check out the Device Health page, does it show anything like a very high RSSI value or a poor power source? If the wifi connection is down, this could be why the Doorbell is falling offline. In addition, if you do not have the proper ports and protocols opened on your network, the Ring device may have a hard time staying connected.

For the latter Alexa question, changing the Modes of your Doorbell and Cameras is not supported through Alexa at this time, so that would be why that’s not working. For the TV, is this a Fire TV that you are trying to pull up the device on to view the Live View? What command are you giving Alexa through your Fire TV or other Alexa supported device to pull up the Live View? You can learn more about Alexa not activating your Ring device in our Community post here. :slight_smile:

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