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Alarm going off on its own

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New Neighbor

Alarm going off on its own

Twice now my spotlight cam covering my back garden has set off the alarm, this time at 6.09am.  It woke me, and half the neighbours up.

 

There was a live event logged at the time, the light was also on, and the alarm rang for around 15 seconds.

 

Nobody in our house was awake at the time so this live event was not caused by us.


An identical thing happened in August, when nobody in our house was doing a live viewing.

 

Any advice?

1 REPLY 1
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Community Manager

Re: Alarm going off on its own

Hey @sdajnr. I would recommend following up with our support team on this concern. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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