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Adding Shared User Issue

VTB
New Neighbor

Adding Shared User Issue

I just had a flood light scam and Spot light cam installed 2 days ago. It allowed me to add shared user on day of install but would not the days thereafter. I notice a lot of people with the same issue. The one said they went to Ring.com instead of the app to add user but I do not have that option on ring.com.

Can someone please assist. My issue has been escalated and I was told it would take a week for some one to get back with me. Not sure why it takes so long if this issue has been going on for over a year per my research of complaints.
6 REPLIES 6
New Neighbor

Re: Adding Shared User Issue

We have the same problem. My husbands phone does not connect when we are away from home. Mine works fine all the time. I am so hoping that this can be fixed! We are really starting to rely on this app.
Community Manager

Re: Adding Shared User Issue

Hey @VTB. If you do not have the option to go to Ring.com to attempt to add the shared user, I recommend to delete your Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the Ring app. Once reinstalled, please follow these steps to add the shared user:
- Open the Ring app and go to the main menu
- From the main menu, select Settings and then Users
- Tap Add User at the bottom

If these steps do not resolve your concern and add the shared user, please follow up with our support team here so they can update you on this. 



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VTB
New Neighbor

Re: Adding Shared User Issue

Hi Chelsea,

I did all that you advised to do the other day multiple times to no avail.

The issue continue to persist.
New Neighbor

Re: Adding Shared User Issue

Among the many other issues like, too many notifications, most of which show absolutely nothing, spotlights on the camers not programing properly as far as time on/time off, your issue with adding a second user's phone is troubling us.  

 

We tried to add my wife's phone the same day we installed two floodlight cams and a doorbell cam.  Numerous attempts failed.  

 

While these message boards can be helpful, I have yet to see where tech support can be reached by phone.  We are not all of the age where this technology came to us as children.  It's very difficult to follow the steps written out on-line because the moment we move to the next page, so to speak, the last page is more or less forgotten.  The reason is the jargon.  We older folks did not come up in the age of Newspeak, if you get my drift.   

Community Manager

Re: Adding Shared User Issue

Hey neighbors! If you are still having further concerns, you can reach out to our support team anytime by clicking this link here. You can chat with them or grab their number to give them a call! 



Like my answer? Accept it as a solution (click on the 'Accept Solution' button next to 'Reply' on my post). Learn more about the Community, here.
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New Neighbor

Re: Adding Shared User Issue

Thank you for that info.  Will certainly give them a call.