Hey @VTB. If you do not have the option to go to Ring.com to attempt to add the shared user, I recommend to delete your Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the Ring app. Once reinstalled, please follow these steps to add the shared user:
- Open the Ring app and go to the main menu
- From the main menu, select Settings and then Users
- Tap Add User at the bottom
If these steps do not resolve your concern and add the shared user, please follow up with our support team here so they can update you on this.
Among the many other issues like, too many notifications, most of which show absolutely nothing, spotlights on the camers not programing properly as far as time on/time off, your issue with adding a second user's phone is troubling us.
We tried to add my wife's phone the same day we installed two floodlight cams and a doorbell cam. Numerous attempts failed.
While these message boards can be helpful, I have yet to see where tech support can be reached by phone. We are not all of the age where this technology came to us as children. It's very difficult to follow the steps written out on-line because the moment we move to the next page, so to speak, the last page is more or less forgotten. The reason is the jargon. We older folks did not come up in the age of Newspeak, if you get my drift.
Hey neighbors! If you are still having further concerns, you can reach out to our support team anytime by clicking this link here. You can chat with them or grab their number to give them a call!
I have the same issue. One would think that if multiple people are having the same issue that Ring support would provide the solution on their website, rather than waste our time or their support teams time. Before I rant any more though, I'm curious if this was resolved.
I don't want to call support to have them go through steps I've already tried, such as deleting the app on my phone & ipdad and reinstalling and/or going to the website to look for a non-existant option. Is there someone I can email? Or do you have other better solutions?
I agree. I'm still in the process of installing all of the hardware. That's the simple part. I want to add my wife's cell phone. To answer your question, no the issue has not yet been resolved. So far, no one has come forward with an answer, on how to go about adding a "Shared user".