Hey @VTB. If you do not have the option to go to Ring.com to attempt to add the shared user, I recommend to delete your Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the Ring app. Once reinstalled, please follow these steps to add the shared user:
- Open the Ring app and go to the main menu
- From the main menu, select Settings and then Users
- Tap Add User at the bottom
If these steps do not resolve your concern and add the shared user, please follow up with our support team here so they can update you on this.
Among the many other issues like, too many notifications, most of which show absolutely nothing, spotlights on the camers not programing properly as far as time on/time off, your issue with adding a second user's phone is troubling us.
We tried to add my wife's phone the same day we installed two floodlight cams and a doorbell cam. Numerous attempts failed.
While these message boards can be helpful, I have yet to see where tech support can be reached by phone. We are not all of the age where this technology came to us as children. It's very difficult to follow the steps written out on-line because the moment we move to the next page, so to speak, the last page is more or less forgotten. The reason is the jargon. We older folks did not come up in the age of Newspeak, if you get my drift.
Hey neighbors! If you are still having further concerns, you can reach out to our support team anytime by clicking this link here. You can chat with them or grab their number to give them a call!