Among the many other issues like, too many notifications, most of which show absolutely nothing, spotlights on the camers not programing properly as far as time on/time off, your issue with adding a second user’s phone is troubling us.
We tried to add my wife’s phone the same day we installed two floodlight cams and a doorbell cam. Numerous attempts failed.
While these message boards can be helpful, I have yet to see where tech support can be reached by phone. We are not all of the age where this technology came to us as children. It’s very difficult to follow the steps written out on-line because the moment we move to the next page, so to speak, the last page is more or less forgotten. The reason is the jargon. We older folks did not come up in the age of Newspeak, if you get my drift.