1st Gen Stick up camera not charging

Hey @drobinson118 ! In addition to what @Brad suggested, try also using another plug outlet, as well as a different USB plug if possible.

If you have the classic Stick Up Cam model with the built in battery, I recommend performing a reset by holding down the setup button for 20 seconds, if the charging concern persists. Once the reset is complete, please setup the Stick Up Cam in the app and continue charging to see if there is an increase in battery percentage.

Feel free to reach out to our support team, at 800-656-1918, if these recommendations did not help to resolve. Let us know how it goes! :slight_smile:

2 Likes