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1st Gen Stick up camera not charging

New Neighbor

1st Gen Stick up camera not charging

I have a 1st Gen stick up camera that will not hold a charge at all.  I normally have it attached to solar but last week it started to lose power and not recharge.  I have since taken it down and plugged it in via USB to my wall outlet to charge.  It has been on there for over 24 hours and still is at 10%.  Sometimes it goes to 11% but it will no higher. Any idea how to fix this? 

4 REPLIES 4
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New Neighbor III

Re: 1st Gen Stick up camera not charging

You might want to try a new battery.  If you have more than one battery cam try switching the batteries to test.

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Community Manager

Re: 1st Gen Stick up camera not charging

Hey @drobinson118 ! In addition to what @Brad  suggested, try also using another plug outlet, as well as a different USB plug if possible.

If you have the classic Stick Up Cam model with the built in battery, I recommend performing a reset by holding down the setup button for 20 seconds, if the charging concern persists. Once the reset is complete, please setup the Stick Up Cam in the app and continue charging to see if there is an increase in battery percentage. 

 

Feel free to reach out to our support team, at 800-656-1918, if these recommendations did not help to resolve. Let us know how it goes! Smiley Happy 



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New Neighbor

Re: 1st Gen Stick up camera not charging

Is there a replacement battery for the 1st gen stickup cam?

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Community Manager

Re: 1st Gen Stick up camera not charging

@WYDream There is not a replacement battery for the Stick Up Cam 1st Gen, so if the battery is not longer working, you will need to have the whole device replaced. You can reach out to our support team for further support with this. For that, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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