Hi @vtang9. Since you’ve already tried to fully charge the battery and perform a reset with no success, please give our support team a call at one of the numbers availablehere. They’ll be able to take a closer look at your device and offer more advanced troubleshooting steps to find a resolution. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to report back on what support recommends as it may help other neighbors with a similar concern! 
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