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Refund to expired credit card

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New Neighbor

Refund to expired credit card

I have changed from 2 Protected Plan Basic to a Protect Plan Plus. I've received the email confirming the prorate refund to the used credit card that is now expired. I just want to ask Ring to do the refund to another credit card but all help desk chat send me to here.

3 REPLIES 3
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Community Manager

Re: Refund to expired credit card

Hi @DanielGDuarte. If you have questions related to billing for your account, it's best to contact our support team. Please read our response to COVID-19 here to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.



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New Neighbor

Re: Refund to expired credit card

Hi Tom,

 

I'd like to contatct your support team but the provided number does not work for Portugal and the chat send me here

 

Thank you

Regards

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Community Manager

Re: Refund to expired credit card

Hi @DanielGDuarte If you are outside of the US, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.