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Plan question

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New Neighbor

Plan question

I currently have the protect plus plan. My alarm recently went off because I forgot to turn off the alarm before I entered my home. So I went ahead and turned my AWAY mode off via the keypad and it took me around 10 to 15 seconds to do so. My question is why did I not recieve a call from the ring team ? I only got an email and push notifications that my alam went off. Is there a certain time the ring team waits to call me when the alarm goes off ? I thought it was automatic since I have the protect plus plan. Please let me know. Thank You.