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Works with Ring Compatible Devices - UK (EU) ?

New Neighbor

Works with Ring Compatible Devices - UK (EU) ?

Theres a Ring webpage for America listing z-wave devices that are compatible with the American version of the Ring Alarm,

 

https://support.ring.com/hc/en-us/articles/360026250452-Works-With-Ring-Compatible-Devices

 

I can't find any equivalent page for z-wave devices in the UK (or EU).  I appreciate the American z-wave devices don't work in Europe (different frequency).

 

Are there any compatible devices for the UK Ring Alarm ? Is this being worked on ?

33 REPLIES 33
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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

I asked the same question but no answers. I have been able to pair the Ring security hub with the Yale Conexis L1 lock. It does require the separate Yale Z-wave module. It allows me to lock and unlock from the main screen, which is way easier than using the Yale app. I was hoping maybe for arm and disarm of the alarm with locking the door, but maybe that will be a future software enhancment.

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Community Manager

Re: Works with Ring Compatible Devices - UK (EU) ?

Hey neighbors! At this time we do not have any additional devices that are supported with the UK specific Ring Alarm kit. The only devices supported with the UK version of the Ring Alarm is the EU version of the contact sensor, the motion sensor, the keypad and the range extender. We are working diligently to be able to provide more products for this system. Although we just released it a couple months ago, we will keep our neighbors posted when we are able to introduce more devices that work with the UK Ring Alarm.



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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Hi I have recently installed the ring alarm but have had the Yale Conexis lock for some time and was wondering how to connect the 2 I have the Z wave module installed and currently have the lock set up to work with Alexa and the Smartthings hub. Would like to know how you connected it to ring. Can't find anything on the web regarding this. Thanks.
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Community Manager

Re: Works with Ring Compatible Devices - UK (EU) ?

Hey @MR89! At this time, any devices other than the ones listed on here will not be able to work with the UK Ring Alarm system. Look out for future devices that we allow to be linked to the UK Alarm system! 



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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Adding the Yale lock to the Ring app is very simular to adding to the Smartthings hub, but I think I remember that you can't have two hubs connected to the lock, so you might have to remove the Smarthings link first. 

 

When I go to Devices/Alarm Base Station and click on the +, then click on Security Devices, I have a Works With Ring option. I pressed the button on the lock (the one you use to add key fobs) three times, and then clicked on the Works With Ring/ADD, and it immediately found the lock and configured it in the app. I'm attaching a screen shot.

 

I think I installed the Ring app from US store (I live in the US and UK), so maybe the UK version doesn't include the Works With Ring option?

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Thank you very much I disconnected from smartthings and it worked just as you said however it was asking for a 5 digit pin when connecting to the ring app. I tried the codes I may have used when setting up the Yale lock originally but didn't work. It said the code is written next to a QR code on the lock but I couldn't find anything. I disconnected the lock from the door to reset it but now have a constant alarm ringing from the door handle. I've left it disconnected for now and will give it a go again tomorrow and hopefully should be able to use a default 5 digit code if one is still required. Thanks very much for your help so far.
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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

I figured it all out all sorted now got it set up and figured out where the code was, it wasn't actually on the lock it was on the Z wave module. Once again thank you for your help.
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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Sorry, I forgot to include the code part in the instructions. For anyone else, it's on the Z-Wave module, the first 5 characters of the ID, which are underlined. You will get prompted by the Ring app after it finds the lock, to enter the code.

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

So how come the Ring team don't even know what is compatible with UK systems and end users do? whats up with that? Might need to do their own research before commenting as clearly thats two people on here that have the Yale door lock working, so what else works that Ring have no clue about?