Hey @Meatius. Just wanted to help clear the air on your concern! Since the Ring Alarm Base Station unit is new for the UK, there are only so many devices that we have UK certified and approved to be attached to and working with the Ring Alarm. Additional devices to be added and approved are always being worked on so we can make the experience for all of our neighbors universal.
Since the Base Station does run on a Z-Wave frequency, you may be able to find Z-Wave devices that will connect to the Base Station. The only downside to adding a device that is not certified officially to work with the Ring Alarm is that our support agents will have little to no troubleshooting available, and even the device's functionality in the app can be limited.
Therefore, we do not encourage our neighbors to add devices that are not certified and approved to work, but it is of course up to the neighbor's discretion. In the end, we want our neighbors to do what is best for themselves and their homes to help them feel safe and secure. I hope this helps clear this up for you.
I need some expert advice here.
I currently own a Yale Conexis L1 door lock and recently bought a z-wave module 2 to make it work with my Ring Base alarm kit and also controlled via Alexa
Unfortunately, Ring is unable to detect the z-wave module as it keeps on listening and does not find any device. I have now removed the z-wave module from the lock and wanted to start from step 1
May I request someone to provide with some steps which made it work for a successful integration please?
Thank you for your quick advice, much appreciated.
I will try the suggested steps though I can confirm the lock is not connected to any hub at the moment. Now that I have removed the z-wave module from the lock and going to insert, do I need to go through any inclusion/exclusion process or good to start as fresh straight away?
Thank you, appreciate that. I thought Yale doesnt allow unlocking door via Alexa app but only locking the door. But I will double check that and set a code if required
Argh! need to be careful then
Unfortunately my attempt failed again Device not found in Ring App after reinserting the z-wave module (removing batteries and putting back on) and trying to add works with ring option
Just to mention, the lock is still configured to the Yale smart living app in my iPhone, do I need to remove and reset? if yes, I will lose the key credits I purchased