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Works with Ring Compatible Devices - UK (EU) ?

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Community Manager

Re: Works with Ring Compatible Devices - UK (EU) ?

Hey @Meatius. Just wanted to help clear the air on your concern! Since the Ring Alarm Base Station unit is new for the UK, there are only so many devices that we have UK certified and approved to be attached to and working with the Ring Alarm. Additional devices to be added and approved are always being worked on so we can make the experience for all of our neighbors universal.

 

Since the Base Station does run on a Z-Wave frequency, you may be able to find Z-Wave devices that will connect to the Base Station. The only downside to adding a device that is not certified officially to work with the Ring Alarm is that our support agents will have little to no troubleshooting available, and even the device's functionality in the app can be limited.

 

Therefore, we do not encourage our neighbors to add devices that are not certified and approved to work, but it is of course up to the neighbor's discretion. In the end, we want our neighbors to do what is best for themselves and their homes to help them feel safe and secure. I hope this helps clear this up for you. Smiley Happy 



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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Hi,

I need some expert advice here.

I currently own a Yale Conexis L1 door lock and recently bought a z-wave module 2 to make it work with my Ring Base alarm kit and also controlled via Alexa

Unfortunately, Ring is unable to detect the z-wave module as it keeps on listening and does not find any device. I have now removed the z-wave module from the lock and wanted to start from step 1

May I request someone to provide with some steps which made it work for a successful integration please?

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Hi,

Please make sure you do not have it connected to Alexa, you need to remove it from there or any other hub that you have it connected to and then try the pairing process install the z wave module and press the button on the inside of the door handle 3 times very quickly while searching for a new Z wave device on your ring app and it should appear. Also once it has been discovered you will be asked for a code. The code should be some numbers written on the Z wave module itself, the numbers you need to enter are the ones which are underlined.
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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Thank you for your quick advice, much appreciated.

I will try the suggested steps though I can confirm the lock is not connected to any hub at the moment. Now that I have removed the z-wave module from the lock and going to insert, do I need to go through any inclusion/exclusion process or good to start as fresh straight away?

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

I'm not too sure, I think if you start fresh from where you left it should be fine as I didn't need to reset the module or anything when I switched over from the smart things hub to the ring alarm basestation. Also before started remove the device from your amazon alexa devices just to be on the safe side. Once you have added the lock successfully in the ring app you can go back to the alexa app and if you click discover it will find the lock automatically but as a ring device which will still allow you to lock and unlock via the alexa app and voice control however you will have to say "alexa ask ring to unlock/lock the door". I would also recommend from the settings in the alexa app you set a voice code for unlocking the door. If not anyone can open your letter box and shout through to Alexa to open the door.
New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Thank you, appreciate that. I thought Yale doesnt allow unlocking door via Alexa app but only locking the door. But I will double check that and set a code if required

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Your welcome, any issues feel free to give me a shout, happy to talk you through it. Just tested it on my Echo and lock and unlock both seem to work, just that unlock requires a voice code.
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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Argh! need to be careful then Smiley Happy

 

Unfortunately my attempt failed again Smiley Sad Device not found in Ring App after reinserting the z-wave module (removing batteries and putting back on) and trying to add works with ring option 

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

Just to mention, the lock is still configured to the Yale smart living app in my iPhone, do I need to remove and reset? if yes, I will lose the key credits I purchased

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New Neighbor

Re: Works with Ring Compatible Devices - UK (EU) ?

I can't say for sure but that could possibly be the issue. You won't need the key credits or the Yale app once you have it set up, as from within the Ring app you can give guests access or unlock the door for the person after seeing and speaking to them from your ring doorbell. Try removing from the Yale app and then trying.