Hey @Neighbor27. Thank you so much for your feedback on this situation. At this time, it looks like Smart Things is not supported for those Ring products, but only these products listed here. I apologize for any inconvenience this may have caused, and rest assured that I will make sure your feedback is passed onto the appropriate teams. Thank you for this, neighbor! If you have not already, please ensure you get this feedback passed onto the Smart Things team as well. You can contact their support team here.
In the list of supported products the Spotlight Cam Wired is showed as supported. I have not been able to get that to work with SmartThings.
@Chris11 Have you been able to reach out to SmartThings support on this? I helped a previous neighbor that was having a concern with linking their Floodlight Cam as it was not showing up, and had to direct them to that support channel, and they said once they gave them a call they got it fixed right up! You can contact their support team here. Let me know if they are able to help you get it connected.
@Neighbor27 Thank you for your feedback in this! I will make sure to pass it onto the appropriate teams here, and please note that this will be our integration with them at this time, and they only allow for those specific devices to work with them in comparison to all of our devices that we sell. I recommend passing this feedback along to their team if at all possible, but no worries on this front. I'll make sure you are heard here, neighbor. Thank you!
I just received (2) new Ring Spotlight Cams Wired (Model Number: 8SH1P7) and they show as being compatible with the SmartThings platform (https://www.smartthings.com/products/ring-spotlight-cam-wired). However, my Ring cameras are not showing up when I try to add them to my SmartThings account. Camera firmware shows as up to date. I have 2 other Ring devices (Doorbell and Stick Up Cam Elite) that are already showing on my SmartThings account without problem.
Hi @Chang. Neighbors that I've helped previously that did not see the Ring supported device show up in Smart Things, when they would see other Ring devices in there, found their concern resolved when contacting Smart Things support. Have you been in touch with them? You can contact their support here. Let me know how this goes!