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Samsung Fridge

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New Neighbor

Samsung Fridge

Hi

I have a Samsung smart fridge with the Ring App built in.

I can log in to my ring door bell and it works but it constantly keeps logging out meaning I have to enter my login details again.

Any ideas how to stay logged in ?

 

Many thanks

 

D

1 ACCEPTED SOLUTION

Accepted Solutions
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New Neighbor

Re: Samsung Fridge

Hi

 

Thanks for the reply

OK I have made some progress !

I have deleted the app data

After doing this, hey presto a ring doorbell picture appeared instead of the login details in the widget.

I can now view the doorbell live and recieve calls from the widget withount constantly having to login ! so good news

It doesnt let me access the event history though, it just says "unable to process your request, try again later.

To be honest I am not that bothered about event history as long as I can view live and answer calls without logging in everytime, I am happy

Thanks for your help, much appreciated

D

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9 REPLIES 9
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Community Manager

Re: Samsung Fridge

Hey @dp99. There's a couple things we can try to see if we can get your Ring app on your smart fridge to keep you logged in. First, I would recommend to clear the app cache using by going into your Fridge's settings and going to Apps -> Storage -> Apps > Ring -> Clear Cache. From there, log in, and monitor it as you normally would and see if it keeps you logged in. Secondly, if you're still being logged out, try removing the app and redownloading it, as sometimes a fresh install helps as well. 



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New Neighbor

Re: Samsung Fridge

Hi

 

Thanks for the reply

OK I have made some progress !

I have deleted the app data

After doing this, hey presto a ring doorbell picture appeared instead of the login details in the widget.

I can now view the doorbell live and recieve calls from the widget withount constantly having to login ! so good news

It doesnt let me access the event history though, it just says "unable to process your request, try again later.

To be honest I am not that bothered about event history as long as I can view live and answer calls without logging in everytime, I am happy

Thanks for your help, much appreciated

D

View solution in original post

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New Neighbor

Re: Samsung Fridge

Thank you guy's this helped me trouble shoot the same issue that I been dealing with for months just have time to do it now and it worked.

 

A Very big Thank you

 

Thanks  👨‍💻😉

 

Robot Happy

New Neighbor

Re: Samsung Fridge

I have a new smart fridge and I've tried clearing the cache as well as deleting and reinstalling the Ring app. The app only stays logged in for brief periods of time. The one time I tested the app on the fridge when I was logged in we could answer the doorbell ring on the Fridge. 

 

Is there an app update coming to fix this? Otherwise this is just a waste of time to keep logging in for a few minutes here and there. 

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Community Manager

Re: Samsung Fridge

Hey neighbors!

 

Sorry for the delay in getting back to you on this. I wanted to reach out to Samsung Support for this concern specifically, as it seemed to be something on their end from what I've seen in your post, and other neighbors in the Community. 

 

Samsung has stated that you may be having a concern with your device and the Ring app that they have recently reported on. They ask for our neighbors to try to add the “Ring Widget” to the home screen (Long press on home screen -> select Widgets -> choose Ring). They state that if the devices appear on the widget, you are logged in and should be ok. Although, you may not see your devices there, as the Ring App will not work with the OS on the fridge since the "One Time Token mechanism has been removed," as they described it. They also stated that they are currently testing an alternative app to replace the current "Ring App." The update for this is expected by end of June. 

 

Feel free to report back once you notice that you have gotten this update, or with any other interactions you may have when reaching out to Samsung Support! Smiley Happy 



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New Neighbor

Re: Samsung Fridge

Yes, hopefully this new app or update that is expected in June works. I just tried the clear data/cache approach mentioned in earlier posts and that did not work. It actually never logged me in again and gave me an error instead. 

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New Neighbor

Re: Samsung Fridge

Still having issues with Fridge staying logged in to Ring. Clearing the cache helps temporarily, but soon I have to repeat the process. An earlier "solution" said to delete the app and reinstall. When I try this, I discovered the uninstall button is grayed out, leaving me without that option. I looked at a few other apps and the uninstall button is grayed out on them as well.

Is there some other way to delete apps and reinstall?

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New Neighbor

Re: Samsung Fridge

Same thing. I hope to see a different methind that works soon. 

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New Neighbor

Re: Samsung Smart Hub Fridge / Ring App (Account keeps signing out)

Hello Chelsea:

 

I'm having the same problem of my Ring app being signed out on my Samsung SmartHub refrigerator model # RF22N9781SR/AA.

 

After signing into my account the App works when the dor bell rings by putting the camera image on the refrigerator.  If I decide to go to look at any previous recordings the App signs out and I have to sign in to see those recordings. Quite annoying!

 

On my 2019 model the Ring app is permanant and can't be removed.

 

Is it true the ring app will have a new firware upgrade soon?

 

I appreciate Ring works with Samsung to make this app work correctly on their Smart Hub Refrigerators.

 

If anyone else has found a solution to this problem please advise as it will be much appreciated.