Hi @Wdwobsessed. I would check to see if it is showing up in your Key by Amazon app. If it is, try to unlink it, then reconnect it on the Ring app. If this doesn't work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.