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Ring security system can only see one of my two Schlage Encode wife locks

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Hello Chelsea. I don’t think the policy you’ve quoted is a proper explanation for why this feature isn’t supported. The policy restricts how many Key By Amazon locks can be made eligible for *delivery*.

Here’s the scenario:
— I have two smart locks.
— I have registered both locks through Key By Amazon.
— I have linked my Key By Amazon account to my Ring account.
— Ring is only “finding” one smart lock.

None of that involves delivery. This is a missing feature, not a policy decision.

I suspect the root-cause is that Ring is using Key By Amazon’s “delivery” API to lock and unlock the door — an API that wasn’t designed to control multiple doors, probably because of that policy. The solution is to upgrade the Key By Amazon delivery API so that it supports both transactional third-party delivery events AND customer-initiated home security events. Since you all work for Amazon, I know you’ll be able to make it happen. 😁
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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Hry, I full agree with this! I'm wanting to purchase a schlage encode (my house came with a schlage sense that sucks) but i still have my kwikset convert in trying to keep on another door. So this should be added as a feature! I don't want delivery at every lock, but I want the smart features and the security features that some of thr other locks lack
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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I only have one Schlage Encode lock, but it is not listed in my devices all of the sudden. I keep trying to add it back in and get the message “You have already connected a Key by Amazon lock.” It thinks my lock is still there, but it is not in the ring app anywhere.
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Community Manager

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Hi @Wdwobsessed. I would check to see if it is showing up in your Key by Amazon app. If it is, try to unlink it, then reconnect it on the Ring app. If this doesn't work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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