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Ring security system can only see one of my two Schlage Encode wife locks

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New Neighbor

Ring security system can only see one of my two Schlage Encode wife locks

I have two Schlage Encode wifi locks.  The Amazon Key and the Schlage app can see and manage both locks.  The Ring app can add only one lock.  When I attempt to add the second lock it says I already have a lock setup in the Ring app.  Can I have only one wifi lock in the Ring App?

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Community Manager

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Hey neighbors! Just wanted to chime in to help clear up any confusion. For the lock that we offer for Key by Amazon, the Schlage Encode Smart WiFi Deadbolt with Camelot Trim is the only device that can be setup via wifi and through the Ring app. This will allow you to look at your Ring devices and unlock your lock for deliveries, all in one app!

 

Amazon has a restriction on these locks for Key by Amazon, that states: "Only one Key by Amazon Smart Lock Kit is supported for delivery at a residence. If you have multiple residences, you can have one kit set up for delivery at each residence." We've made sure to outline this in our Ring Help Center Article about the Key by Amazon system here. Therefore, you will only be able to set up one Key by Amazon lock by location in the Ring app. You will only be allowed to have one lock at this location and be accessible through the Ring app. 

 

If you wish to have more than one smart lock in your home, I recommend to get our Ring Alarm Home Security System, which allows you to set up as many z-wave compatible locks are you would like on your system. Please note that the Z-Wave locks are set up through the Base Station in the Ring Alarm system, and you cannot have Key by Amazon services through the Z-Wave locks! 

 



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9 REPLIES 9
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Community Manager

Re: Ring security system can only see one of my two Schlage Encode wife locks

Can you please confirm the model of the lock? Are you trying to use this with Amazon Key? If so, then only one Key Amazon Smart Lock Kit is supported per residencce. Let me know if either of these articles also help.

 

Key by Amazon / Works with Ring  

Key by Amazon 

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I added a second identical Schlage back door lock to go with the back door video doorbell.  I can see new lock in Key by Amazon but not in ring.  Only the first front door lock shows up and is associated with the front video doorbell.

 

How do I refresh so that Ring can see both door locks?  Do I need to unlink and relink ring with Key by Amazon?  I already tried disabling and re-enabling Ring skill in Alexa.  Also tried logging in and out of Ring and Key by Amazon.  Based on documentation below, ring should be able to support multiple/all locks.

Front and Back door video doorbell model: Ring Video Doorbell Pro

Schlage Deadbolt Lock Model: BE489WB

 

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https://support.ring.com/hc/en-us/articles/360027029411-Works-With-Ring-Key-by-Amazon

 

I'm an existing Key customer. Will my locks work with this feature?

Yes, you can link any/all of your existing Key-compatible smart locks with your Ring device via the  Ring app.

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I have two Schlage Deadbolt Lock Model: BE489WB and use the Key app.  I can only add one of the locks into the ring app.  When attempting to add the second lock the you get the following error:  You have already set up a lock.  You already have a lock connected with the Ring app.

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I’m having the same issue. I have 3 doors at my residence that I want to access and I have 3 Schlage Encode WiFi locks, all connect to Amazon Key, but ring will only pick up one lock. How can I get my ring app to to connect to all 3? I have 3 doorbells, one at each door I have a lock.
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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Did anybody ever find a solution to this problem? Same issue for me... multiple Schlage locks all set up and working correctly but only one shows up in the ring app.
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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I can not even get to that point, I have two Schlage Encode Smart WiFi Deadbolt and Amazon key will onlyallow one two be set up.  Any ideas what i could be doing wrong?  Thanks,

Highlighted
Community Manager

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

Hey neighbors! Just wanted to chime in to help clear up any confusion. For the lock that we offer for Key by Amazon, the Schlage Encode Smart WiFi Deadbolt with Camelot Trim is the only device that can be setup via wifi and through the Ring app. This will allow you to look at your Ring devices and unlock your lock for deliveries, all in one app!

 

Amazon has a restriction on these locks for Key by Amazon, that states: "Only one Key by Amazon Smart Lock Kit is supported for delivery at a residence. If you have multiple residences, you can have one kit set up for delivery at each residence." We've made sure to outline this in our Ring Help Center Article about the Key by Amazon system here. Therefore, you will only be able to set up one Key by Amazon lock by location in the Ring app. You will only be allowed to have one lock at this location and be accessible through the Ring app. 

 

If you wish to have more than one smart lock in your home, I recommend to get our Ring Alarm Home Security System, which allows you to set up as many z-wave compatible locks are you would like on your system. Please note that the Z-Wave locks are set up through the Base Station in the Ring Alarm system, and you cannot have Key by Amazon services through the Z-Wave locks! 

 



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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

this is really helpful thank you.  I will return this one and purchase one of the others.  This was not clear on the product site.

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Community Manager

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

@mikerein - thanks for the feedback. We'll see what we can do to get  the product pages updated Smiley Happy 

 

 

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