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Ring security system can only see one of my two Schlage Encode wife locks

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New Neighbor

Ring security system can only see one of my two Schlage Encode wife locks

I have two Schlage Encode wifi locks.  The Amazon Key and the Schlage app can see and manage both locks.  The Ring app can add only one lock.  When I attempt to add the second lock it says I already have a lock setup in the Ring app.  Can I have only one wifi lock in the Ring App?

4 REPLIES 4
Community Manager

Re: Ring security system can only see one of my two Schlage Encode wife locks

Can you please confirm the model of the lock? Are you trying to use this with Amazon Key? If so, then only one Key Amazon Smart Lock Kit is supported per residencce. Let me know if either of these articles also help.

 

Key by Amazon / Works with Ring  

Key by Amazon 

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I added a second identical Schlage back door lock to go with the back door video doorbell.  I can see new lock in Key by Amazon but not in ring.  Only the first front door lock shows up and is associated with the front video doorbell.

 

How do I refresh so that Ring can see both door locks?  Do I need to unlink and relink ring with Key by Amazon?  I already tried disabling and re-enabling Ring skill in Alexa.  Also tried logging in and out of Ring and Key by Amazon.  Based on documentation below, ring should be able to support multiple/all locks.

Front and Back door video doorbell model: Ring Video Doorbell Pro

Schlage Deadbolt Lock Model: BE489WB

 

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https://support.ring.com/hc/en-us/articles/360027029411-Works-With-Ring-Key-by-Amazon

 

I'm an existing Key customer. Will my locks work with this feature?

Yes, you can link any/all of your existing Key-compatible smart locks with your Ring device via the  Ring app.

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I have two Schlage Deadbolt Lock Model: BE489WB and use the Key app.  I can only add one of the locks into the ring app.  When attempting to add the second lock the you get the following error:  You have already set up a lock.  You already have a lock connected with the Ring app.

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New Neighbor

Re: Ring security system can only see one of my two Schlage Encode WiFi locks

I’m having the same issue. I have 3 doors at my residence that I want to access and I have 3 Schlage Encode WiFi locks, all connect to Amazon Key, but ring will only pick up one lock. How can I get my ring app to to connect to all 3? I have 3 doorbells, one at each door I have a lock.