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Ring Stick up Cam (3.gen) SmartThings Installation problem

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New Neighbor

Ring Stick up Cam (3.gen) SmartThings Installation problem

Hello Community,

 

I want to add my ring security cameras (Ring Stick up Cam 3.gen battery) to my samsung SmartThings Hub V3.
First I`ve add the cameras to my ring accont with the ring app. Both work fine.

 

If I want to add the Ring account it shows me a installation problem.

 

-> “+” (add device)
-> ring
-> security cams
-> login with ring account
-> authorize smarthings


Ring (Connect)
No reported devices

ring ist reporting that you do not own any devices on this account. First add Devices in your Ring account and rerun SmartThings.


but i have already add the cameras to my Ring account?!

Can someone help me out please?

 

Best regards

BLufi

20 REPLIES 20
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New Neighbor

SmartThings Spotlight Cam Wired

Hi

 

I'm hoping someone knows the solution to an issue I am having with my new Spotlight Cam Wired and SmartThings.  I have the "Ring (Connect)" SmartApp setup in SmartThings and I was able to successfully add my Ring Doorbell 2 and Ring Stickup Cam to SmartThings through the integration.  The two existing Cameras have been working perfectly for several months.

 

I recently installed a new Spotlight Cam Wired and got it setup through the Ring app without any isuses.  I went to add it to SmartThings but the new Spotlight Cam doesn't show up in the Device List under the Ring (Connect) SmartApp.

 

I've tried removing the Ring Connect SmartApp from SmartThings and then adding it back but the Spotlight Cam doesn't show up as a device I can use.

 

What am I missing?  Do I have to enable remote integration for that Spotlight Cam through the Ring App or something?

 

Thanks

 

Ben

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Community Manager

Re: Ring Stick up Cam (3.gen) SmartThings Installation problem

Hey @Blufi, thank you for reaching out! Since you have everything already connected to your Ring App and it's functioning, it may be best to contact Samsung Support in order to get a better idea of what is going on. It's possible that they may have not fully integrated yet with us!



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New Neighbor

Re: Ring Stick up Cam (3.gen) SmartThings Installation problem

Same problem here. SmartThings can find my Ring Doorbell but not Stick Up Cam.

 

This may be a classic finger pointing issue. Ring <--> SmartThings. IMHO, it's on Ring to figure it out and make it work.

 

Botton line. I'll buy no additional Stick Ups until they work. If I have to wait too long, I'll get cams that work  with SmartThings, I'm not changing out SmartThings. I should have cheked the word on the street  on Stick Ups. If I had I would have choosen something that works

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New Neighbor

Re: Ring Stick up Cam (3.gen) SmartThings Installation problem

Stick up cam shows as supported device, but doesn't change the final error:

INSTALLATION ERROR!

Your Ring account does not report any supported devices installed. Check your Ring account.

Tap 'Done' to exit installation.
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New Neighbor

Re: SmartThings Spotlight Cam Wired

I, too, am having the same issue.  All of my exterior spotlight cams are integrated with smartthings, but I'm unable to integrate my new stick up cam.  And I have 2 more on the way.  I really need to be able to set motion detection only when I'm away for the indoor cameras and cannot.  When will this integration be made?  If not soon, I'll have to return these cameras.

 

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New Neighbor

Re: SmartThings Spotlight Cam Wired

Yes, same issue here which other users have reported. This is not acceptable, Ring and Smarthings need to get their act together and fix this.
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New Neighbor

Re: SmartThings Spotlight Cam Wired

I sent it all back and went with Arlo. Best decision I could have made
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New Neighbor

Re: SmartThings Spotlight Cam Wired

That's great. I also have an Arlo Q, as you said, works flawless (and without the need for subscription).
Apart from this ongoing problem with Ring cams, it also has another major flaw (sort of a deal breaker to some I would say). I cannot turn this off by using Geofencing feature. There is no Geofencing basically in Ring.

This is very simple to achieve in Arlo (should have stuck with Arlo only, big mistake).

Unfortunately I cannot return it (Ring) in my region, thus stuck with this stickup cam. Really disappointed.

But if this helps anyone, please get Arlo camera. It just is better and feature rich (my personal experience though).
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Neighbor II

Re: SmartThings Spotlight Cam Wired

Might want to check out the Arlo forums...