Ring Stick up Cam (3.gen) SmartThings Installation problem

Yes, same issue here which other users have reported. This is not acceptable, Ring and Smarthings need to get their act together and fix this.

I sent it all back and went with Arlo. Best decision I could have made

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That’s great. I also have an Arlo Q, as you said, works flawless (and without the need for subscription).
Apart from this ongoing problem with Ring cams, it also has another major flaw (sort of a deal breaker to some I would say). I cannot turn this off by using Geofencing feature. There is no Geofencing basically in Ring.

This is very simple to achieve in Arlo (should have stuck with Arlo only, big mistake).

Unfortunately I cannot return it (Ring) in my region, thus stuck with this stickup cam. Really disappointed.

But if this helps anyone, please get Arlo camera. It just is better and feature rich (my personal experience though).

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Might want to check out the Arlo forums…

I just purchased the new Ring doorbell 3 series with stick up cam. I cant event get the door bell added to smart things successfully due to error “Ring is reporting that you do not own any devices on this account”. Were you able to get Ring doorbell working through a custom smart app using source code in IDE? I finally located source code today and it installed correcly however when I try to add the smart app from mobile device app, I get stuck at this error every time. I wonder if its because my devices are still in a trial mode with Ring?

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I just purchased Ring Stick up cam from Costco, hoping to integrate it with my Smartthings. I already have Ring Doorbell integrated into Smartthings, Smartthings is not picking up Stick up Camera as a new device, only picks up th doorbell. Please help

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Stick up cam shows as supported device, but doesn’t change the final error.

installtion error also occur in it.

I really need to be able to set motion detection only when I’m away for the indoor cameras and cannot. When will this integration be made? If not soon, I’ll have to return these cameras.

Hey @sgai71. You may find that our new Modes feature is what you’re looking for. Could you check out that and let me know if this works for you?

It would be great if Ring would support integration of all their products with Smartthings. I’m unable to use my stickup cam with my hub and feel like I’m not getting the full potential and value out of my camera.

This is a chicken sh@&t answer! I’m having the same annoying problem, and it’s not up to Samsung to fix it. Smart things works fine with everything else. It’s just the stick up cam that doesn’t work. Get it together and fix the problem. And if Samsung is the problem, it’s your responsibly that to work out, not your customers. It’s your business. Do you want to stay competitive with other options in your category or not?! Fix this.

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I wouldn’t be suprised if Ring is trying to force the use of their own security hub and/or the Amazon Echo infrastructure.

I’m researching alternatives to the Ring system that work flawlessly with Smartthings. I have around 50 devices from a multitude of vendors on my Smartthings hub and all except the Ring Stickup work. I’m OK with dumping Ring and eating the cost as lesson learned and never believing anything from Ring that says “Work with Smartthings” I’ve wqalready blown more soft money for the tine I’ve wasted trying to get the StickUp working.

IT will alwys be Smaththings hub first … then only use what is known to work well and is supported

Purchased a new doorbell gen 2 and having same issue and error message so its not just the stick up cam, looks like maybe any new devices won’t connect, forcing to use their new modes feature i assume. Disappointing!

More than disappointing. Anyone here care to weigh in?

I would like to say that the Integration between smartthings and Ring that Ring has most responsibility to do this unless you don’t want to.

Smarttthing is a platform. They provided the API and developer guide for third-party to do the integration. The only thing smartthings will do is to approve or deny the integration based on the technical requirements.

So if the products is not able to integrate with Smartthings, Ring is the one who should be taking care of instaed of referring to smartthings team directly

I have the same problem with Ring Stick-Up v2 Wired. Read on other SmartThings thread that the camera is compatible. Bought it then found this form after get the error “ring is reporting that you don’t own any devices on this account”

Hoping SmartThings sorts this out but seeing that their devices are running out dry and support and development seeming slowing, I am not sure if the future of SmartThing is under question?

I bought several stick up Cams (battery) for the SmartThings integration since my doorbell and Floodlight Cam worked great… very disappointed … I really thought something was broken till I read this thread, which I guess it is…

Why isn’t anything happen regarding this issue?

We’re always striving to bring you the best customer experience. While API integrations like IFTTT and SmartThings have limited functionality with Ring, we do not officially support these integrations. Please reach out to Smartthings support for troubleshooting assistance.

To learn more about how SmartThings works with Ring devices, please check out their website here. :slight_smile:

I am having the same issue. I purchased 3 battery stick up cams because of their availability within SmartThings but I am getting the same error when I attempt to add them to my system.