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Portal will not speak to Ring V3 video doorbell

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New Neighbor

Portal will not speak to Ring V3 video doorbell

My Portal will not speak to Ring V3 video doorbell but shows video and receives voice. It is all set up through the  Alexa app and the Portal audio works fine on video call.

 

Any suggestions Please?

1 REPLY 1
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Community Manager

Re: Portal will not speak to Ring V3 video doorbell

Hi @queensporter. Can you specify what device you're trying to use with the Video Doorbell? We are integrated with Alexa, which you can read more about in our Help Center Articles here, but if you're referring to a Facebook Portal device - we are integrated with them at this time. This would be why you're unable to connect the Portal to your Doorbell. As we're always looking to expand the integrations we have available, we've created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.  Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature! Smiley Happy



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