Hello! I share your frustration no real solutions for LG referred back to Ring and they are zero help. I even raeched out to Alexa - no dice. I have the 2019 LG 65 inch with Alexa integrated. I noted your mom I beleive, has te 65" LG and was able to get hers rind to work on TV. Would you mind replying with the set up steps I should be doing, with alittle luck maybe with your help I can get it to work. Wish I could do the same for you, realize it’s a big request, but sure would apprecaite youe help. Have a wonderful day! 